LiveTime’s Virtual appliance includes LiveTime Service Manager 6.0 and supports 9 ITIL v3 processes out-of-the-box. The appliance operates in 64 bits and effortlessly scales to meet the needs of any customer.

Seamless Updates

As a standalone platform, the LiveTime Virtual appliance also includes an auto update facility so that you can automatically keep up to date with the latest release. Simply choose the update option and LiveTime will automatically download and install the latest release direct from the console.
Open Standards

LiveTime is a strong supporter of open standards and includes Apache 2.2, Tomcat 6.0 and Java 6 within it’s highly tuned operating system. With a simple menu driven interface it is very easy to control any aspect of the system, from the default time zone to the network interface and upgrade facility.

Security

The virtual appliance also allows users to switch on SSL delivery for more secure access to LiveTime using a simple menu option. Since the system has been specifically designed for LiveTime all core services have been hardened for access through ports 80 or 443 (if enabled).

Best Practices

Your customers demand higher service than ever before, so it is important that your service solution is up to the task. With a built-in search engine, LiveTime provides instant access to every request and monitoring of each service level agreement. Customers have access to their entire support history and complete access to the knowledge base, saving your technicians significant time answering routine questions and procedures. You can also be confident that you are following best practices, as LiveTime is ITIL 3 certified for 11 processes.